6/19/2023 0 Comments Using outlook as a crmThe thinking is that users are already comfortable using Outlook, so using something “inside” of Outlook that looks and feels like Outlook will be easier than using a new application. So, naturally, the most compelling reason to use CRM for Outlook is that it promises to reduce the learning curve for end-users. Training users on a new system is one of the chief obstacles to adoption. One of the biggest barriers to success for any CRM project is getting end-users to adopt it – to embrace it enthusiastically and to begin to use it in their every day business practices. Let’s take a look at the top 6 reasons for using CRM for Outlook: (1) More Approachable With all of the new features and Outlook integration that Microsoft has introduced in CRM 2011 for Outlook, the reasons for using CRM for Outlook are stronger than ever. ![]() As you may expect, Microsoft CRM has always had better Outlook integration than any other CRM system on the market, but there were always those users that preferre to use the web version. There have always been two versions of Microsoft Dynamics CRM available to users: CRM for Outlook (also referred to as the "Outlook Client") and CRM for the Web (also called the "Web Client").
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